One of my clients made the following statement: "You can have the best wedding cake ever baked and decorated, but delivering the day after the wedding will keep your business a secret" and I added "not to mention keeping you pocket poor."
From my observations, there are still a lot of pocket poor bakers be they small business owners to individual employees. Missed delivery dates still haunt many small businesses to even large corporation.
How many times in the quest to increase sales the solution comes a day late and a dollar short? Crazy busy sales people are continually looking for this new sales lead or new customer. They make promises and contracts are signed. Then when the solution is due the delivery date is not made. People scramble here and there, casting blame on everyone including the client. The salesperson is left holding the bag and possibly a debit to his or her commission check.
In today's workforce, there appears to be a ":que sera sera" what will be will be attitude by some employees not to mention small businesses. The attitude or belief that the solution should be delivered on time and on budget appears to have been lost back in the 20th century. Now, people expect payment for excuses instead of results.
With the trend to hire independent contractors especially when it comes to technology services, this is a rampant almost epidemic problem. One of my colleagues in attempting to work with some programmers over the course of several months had to literally cancel the contract three separate times until he found a team willing to do the work. What is so sad he had the entire project laid out and was very specific in what he wanted from the IT programmers. What he received was excuse after excuse even after promises were made to honor the delivery date.
Another client is facing this productivity challenge both from his full time employees as well as independent contractors. He sets the parameters, clearly communicates the expectations and still projects are delivered late. Now he must make amends with the customers.
Que sera sera
With the economy still very shaky, one would think people would do what they needed to do as quickly as possible so they can either keep their jobs or get paid for their efforts and onto the next project. However this is not the case. Again, a lot of pocket poor bakers appear to be in the workforce.
The only suggestion is to invest more time in finding the right people. What this means is the use of performance appraisal tools and a tight interviewing and hiring process to ensure the right people with the right talents making the right decisions for the right results in the right time frame enter your workforce (the right environment). By investing more time on the front end of the hiring process will result in spending far less on the back end.
Free sales skills assessment.
If you want sustainable results, then maybe it is time to solve the real problems and not just the symptoms facing you or your organization. Call 219.759.5601 CDT USA and speak with Leanne Hoagland-Smith to just have a conversation about the results you are seeking.
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